工程项目分类 Project Category 配件服务Parts Service
24小时热线24 hours 投入运行put into service
生产陪同Production accompanied 升级改造upgrade
现场服务Field Service 机器编程Machine programming
修理维护Repair and maintenance
顾客咨询服务的主要内容编辑 1、介绍本企业产品的性能和特点，解答顾客提出的有关产品方面的技术问题。 2、介绍和解答本企业产品的操作使用方法以及有的疑难问题。 3、介绍和解答本企业产品的市场销售情况和各种问题。 4、介绍和解答本企业产品的维修保养方法和维护方面的各种问题。 5、介绍和解答本企业为顾客提供的各种销售服务和优惠条件，和有关的各种问题。 6、介绍本企业的基本情况，加强顾客对本企业的理解和信任。 顾客咨询服务的方式编辑 顾客咨询服务的方式，须以顾客提出咨询的方式为依据，主要包括： 1、信件咨询。当顾客以信件的方式提出咨询时，企业应随之复信给予答复。 2、电讯咨询。当顾客以电话、电传、传真等方式提出咨询时，应以电话、电传、传真等方式迅速进行答复。 3、当场咨询。当顾客在购买产品现场提出咨询时，销售人员应当场予以答复。 4、设点咨询。企业在顾客集中的区域，专门设立顾客咨询服务点，征求顾客意见，随即进行答复。 5、巡回咨询。企业派出咨询服务人员深入到重点顾客中间，巡回征求顾客意见和进行现场答复。 顾客咨询服务的方式多种多样，企业可根据具体情况进行选择。在答复顾客的咨询时，一是要运用丰富的产品知识和经验，口头向顾客进行解答；二是要运用产品说明书和有关技术资料进行解答。 The main content editing customer advisory services 1. Introduction of this product performance and features, answers to technical questions regarding the product made by the customer. 2, introduction and answers to use operation of this product as well as some difficult problems. 3, sales presentations and answers to market the products and various issues. 4, presentations and answer questions of this product maintenance methods and maintenance. 5, presentation and answers to a variety of sales and services and preferential terms, to provide customers with the enterprise, and a variety of issues. 6, the basic situation of the enterprise, to strengthen the enterprise customer understanding and trust. Edit mode customer advisory services Way customer advisory services, the customer shall be based on an advisory manner, including: 1, letters advice. When the customer to mail an advisory manner, companies should follow reply reply. 2, telecommunications consulting. When the customer by telephone, telex, fax, etc. advisory should be by telephone, telex, fax, etc. quickly reply. 3, on the spot advice. When customers purchase products on-site advisory, field sales staff should be answered. 4, set point advice. Enterprises in the area of customer focus, customer set up special counseling service points, solicit customer feedback, then reply. 5, touring advice. Business consulting services to send personnel to go to the middle of customer focus, tour solicit customer feedback and on-site response. Customer advisory services varied way, companies can be selected according to specific circumstances. In response to customer consultation, it is necessary to use a wealth of product knowledge and experience, to answer orally to the customer; second is to use the product specification and the relevant technical information to answer.